Once relevant processes have been identified in the process identification phase of the BPM lifecycle, it’s time to dig into the details in process discovery.

Credit: Fundamentals of Business Process Management

However, not all processes warrant the same level of attention. For example, Process B (below) might be prioritized as having the most favorable combination of importance, health, and feasibility.

The process prioritization matrix

  • Strategic importance relates to the potential for a process to impact the organization’s goals.
  • The health of a process is an assessment of the degree to which a process might be improved along one or more measures of performance (e.g., cycle time, cost, quality, or flexibility).
  • Other factors equal, we should focus our efforts on the most feasible changes.

Additional reading: this lesson was derived in part from Fundamentals of Business Process Management.