The most abstract view of an organization’s process is its process landscape, which consists of management, core, and support processes.

  • Management processes provide direction, business rules, and practices.
  • Core processes generate value for external customers—they comprise a value chain.
  • Support processes provide resources used by other processes.

There are three types of relationships between processes: sequence, decomposition, and specialization.

  • sequence represents a logical ordering of—and dependencies between—processes.
  • Decomposition describes a process in detail using sub-processes.
  • Specialization describes how there exist multiple variants of a generic process.