Our Blog

Here you’ll find ideas and observations regarding facilitation, community design, process design, and automation that enables the human touch.

Searching for Silver Bullets

Searching for Silver Bullets

A patient, sustained, and incremental approach to business process improvement yields results over time and mitigates the risk of push-back. If you see a silver bullet, pick it up. Just don’t make your process improvement strategy dependent on finding one.

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Beware the Unintended Consequences of Process Improvement

Beware the Unintended Consequences of Process Improvement

The Job Demands-Resources (JD-R) model helps us understand the nuanced interplay between job demands, resources, and employee performance. While job resources enhance motivation and subsequently performance, job demands contribute to strain, negatively affecting performance. For successful process improvements, evaluating the impact of changes on the demands-resources ratio is crucial, as subtle shifts can lead to considerable performance variations.

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Simplifying Success: How APIs and Integrations Elevate Your Operations

Simplifying Success: How APIs and Integrations Elevate Your Operations

​New digital tools are allowing small businesses and nonprofits to customize and connect their software solutions, making operations smoother and more cost-effective. It’s essential to select software that can “talk” to other tools (using something called an API) and use connectors like Zapier to automate and streamline tasks. In this evolving landscape, even established software is adapting to offer more flexibility.

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The Future of Work: How AI and No-code Are Merging Roles in the Business World

The Future of Work: How AI and No-code Are Merging Roles in the Business World

The business landscape is being reshaped by artificial intelligence (AI) and no-code platforms and automation, blurring traditional roles. Nevertheless, the benefits of specialization are unlikely to go away. That means we need to rethink how we approach work, develop new skills, and continue to learn how to collaborate more effectively. The performance bar for everyone is rising. That represents an opportunity for us to engage in more intrinsically and extrinsically rewarding work, but it’s also a significant personal and organizational challenge. Learning and adaptation are rarely effortless.

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