Our Blog

Our Predictions as Conversation Starters

Our Predictions as Conversation Starters

When confronted with a prediction, we tend to react by thinking “true or false.” A more productive response to a well-considered prediction would be to ask, “Under what conditions is the prediction likely to be true?”

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Our Responsibilities as Meeting Hosts and Participants

Our Responsibilities as Meeting Hosts and Participants

Too often, business meetings suck. They don’t have to. Meeting hosts can help build trust in the process by being mindful of Purpose, People, and Process. Meeting participants, in turn, have a responsibility to be Prepared, Prompt, and Present. Effective—even energizing—meetings are the result.

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Communities Are Purposeful

Communities Are Purposeful

Proximity or propinquity may be necessary to instill a sense of community, but they aren’t sufficient. Communities are purposeful. That may be particularly true of successful online communities.

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Mixed Messages

Mixed Messages

Effective meetings have a clear purpose. Agendas and patterns of conversation that send mixed messages—however inadvertently—are likely to undermine the achievement of that purpose.

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How You Fail Determines Whether You’ll Succeed

How You Fail Determines Whether You’ll Succeed

Research supports the contention that success is a product of failing better and faster than your competition. Persistence is necessary but insufficient. You must learn efficiently from failure and act quickly on what you learn.

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Automate First

Automate First

Technology mediation requires the timely execution of many tasks. If you aren’t careful, you can be overwhelmed by the administrative demands of community management. Automate what should be automated in order to free your time to focus on high-value human interaction.

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