The most abstract view of an organization’s process is its process landscape, which consists of management, core, and support processes.
- Management processes provide direction, business rules, and practices.
- Core processes generate value for external customers—they comprise a value chain.
- Support processes provide resources used by other processes.
There are three types of relationships between processes: sequence, decomposition, and specialization.
- A sequence represents a logical ordering of—and dependencies between—processes.
- Decomposition describes a process in detail using sub-processes.
- Specialization describes how there exist multiple variants of a generic process.
